General FAQs

 

When and how can I order?

You can order via this website at any time. E-mail messages are often checked outside business hours and responded to regularly. Feel free to contact us with any questions.

 

What payments do you accept?

All our online payments are processed securely through Stripe or PayPal. Through this we accept credit cards (Visa, MasterCard, Debit Cards) or a PayPal account.  Please note that you do NOT have to have a PayPal account to pay using a credit or debit card. We also accept direct bank transfers – when you select this option our bank details will be emailed to you with your order confirmation.

Additionally, we offer Afterpay, so you can have it now and pay for it later.

 

How soon will my order be processed?

If you order before 11am (Mon – Fri) your order will processed that same day.

 

How long will my parcel take to arrive?

All parcels are sent via our courier network. We will email you tracking information once your order has been shipped.

 

Do you have an actual store that we can come to?

No, we are an online store only.

 

What are your shipping rates and returns policies?

Check out our shipping and  returns page for all info regarding this.

 

Do you ship internationally?

Yes, we do ship overseas however international costs will be charged depending on net weight and where it is being sent. A quick email to info@sleeponit.com.au will help with this.

 

Can I change my order?

Yes you can, provided it has not already been packed and shipped. We are pretty speedy at turning around orders though as we like to get your goodies to you asap. So shoot us an email as soon as you can after placing your order and we will do our best to sort it out for you.

 

Do you wholesale your products?

No, we do not offer wholesale or bulk rates on any of our products.

 

What if my item is faulty?

In the unlikely event that an item is faulty, please accept our apologies.

We ask that you kindly post it back to us with the reason for your return clearly noted so that we can assess the problem. If an item is faulty and the relevant style is in stock, we will send you a replacement. If not, we will arrange a refund including all delivery charges. As we will refund the cost of sending the item back to us, please include a copy of your postal receipt.

NOTE: Items must be washed as per the instructions provided on the care label. Products washed incorrectly will not be considered faulty.